Customer Service

PARTS AND SERVICE

Contact our customer service team and get personal help for all your product related questions. Please contact us at 612-412-4410 or send an email to service@airborneathletics.com. We are in the office M-F 7:00am – 4:00pm CST.

PRODUCT MANUALS

See below for current manuals. If your manual is not listed, please contact us directly at 612-412-4410 or send an email to service@airborneathletics.com.

• AirCAT Volleyball Drill Machine (PDF)
• Networks Manual (PDF) [Retired model]

Ongoing Customer Support for Previous Models

Volleyball
In 2014, Airborne Athletics retired the NetworKs Volleyball Net System. Airborne Athletics will honor the warranties for their NetworKs customers.

SHIPPING

• Please inspect your new product immediately upon arrival. If there are concerns with the shipping box or materials, please contact us within 24 hours of receiving your shipment. We are not responsible for late deliveries due to incorrect addresses, weather or events beyond our control. If you have any other concerns regarding your shipment, please email us at service@airborneathletics.comwithin 24 hours of receipt.
• If products are sent back to Airborne Athletics, as a result of an incorrect address provided by the customer, the customer will be responsible for all shipping costs related to the return and any additional changes to the shipping cost.

ORDER PLACEMENT

Once an order has been placed, the payment process will take 1-2 business days. After the machine has been shipped, plan on an estimated 5-7 business days for travel time on all domestic shipments. 

QUESTIONS

Please do not hesitate to contact us with your questions. Call 612-412-4410 or send an email to service@airborneathletics.com.

PAYMENT TYPES

• Visa, Mastercard, American Express, Discover Cards will be charged when the purchase is made, but the invoice receipt will be sent out when the machine has shipped.
• Additional types of payment include: Check, School Purchase Orders, and Wire Transfers (domestic or international)

RETURN POLICY

If you are dissatisfied with your order for any reason within 30 days, you can return your items for a prompt refund. Refunds will be credited in the same form as the original payment type. The original shipping and and handling charges are not refundable and a 15% restocking fee may be charged.